SUB Support

Thank You

It’s time: we’re rolling out SUB Support! Your patience is greatly appreciated while we work to deliver the world’s best gasifiers. Please get in touch with us at your earliest convenience so we may start an official ticket.

If you have already contacted us, you are queued for a SUB Support Ticket already!

Support Instructions  

Get in Touch

PLEASE NOTE: All electronic components are restocking slower than our metal pieces. If you miss the first pre-order, you’ll be alerted and put onto the next shipment!

We’re able to help with your issue fastest with a photo + description of the problem. Please contact us below.

  +1 8886710455

  support@sublimatorHQ.com

Please note that we do not provide SUB Support over public social media messages, though one of our licensed SUB Technicians may start a ticket with you!

If you have an interest in servicing SUBLIMATOR® units in your country, please get in touch. We are seeking to expand our SUB Support network for faster servicing in the future!

Before You Contact Support

Always maintain your Sub:

  1. Clean all pieces as per instruction on our Warranty page so gasification pathway is clear
  2. Ensure your screen is clear of residue, remove screen and clean inside ATOMIZER
  3. Do not attempt repair while your product is covered under Warranty, come here instead!

Warranty Return Directions

Please contact us for our updated mailing office location!

  1. Contact our office toll free at +1 8886710455 or by email to support@sublimatorHQ.com to request a Warranty Return Number (RMA#).
  2. Mark your package as a value of $1 and note that you are sending a “WARRANTY REPAIR” on your shipping documents. We will not accept customs or duty charges for improperly completed shipping documents
  3. Send your item(s) to the our Shipping Office mailing location (updating soon!).
  4. Include the details below as a second email or in your return package:

RETURN INFO REQUIRED:

  1. Full Name
  2. Mailing Address
  3. Phone Number
  4. Email Address
  5. Your Warranty Return Number (RMA#)
  6. Photo / Description of the Problem

SEE EVERYTHING